The "Prepare for shipping to end user" icon is not shown on desktop on legacy and EFI installs; oem-config package is not installed on legacy and EFI installs

Bug #1900304 reported by Norbert
28
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Fix Released
High
Unassigned

Bug Description

Steps to reproduce:
1. Run 20.10 installer in OEM mode on EFI-enabled system
2. Wait it to complete
3. Login to the the oem's session
4. Try to find "Prepare for shipping to end user" icon on the desktop

Expected results:
* "Prepare for shipping to end user" is shown on desktop

Actual results:
* "Prepare for shipping to end user" is not shown on desktop

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: oem-config-gtk 20.10.12
ProcVersionSignature: Ubuntu 5.8.0-23.24-generic 5.8.14
Uname: Linux 5.8.0-23-generic x86_64
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: MATE
Date: Sun Oct 18 11:29:07 2020
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/ubuntu-mate.seed only-ubiquity oem-config/enable=true quiet splash ---
InstallationDate: Installed on 2020-10-18 (0 days ago)
InstallationMedia: Ubuntu-MATE 20.10 "Groovy Gorilla" - Beta amd64 (20201018)
PackageArchitecture: all
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: MATE
DistroRelease: Ubuntu 20.10
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/ubuntu-mate.seed only-ubiquity oem-config/enable=true quiet splash ---
InstallationDate: Installed on 2020-10-18 (0 days ago)
InstallationMedia: Ubuntu-MATE 20.10 "Groovy Gorilla" - Beta amd64 (20201018)
Package: ubiquity 20.10.12
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.8.0-23.24-generic 5.8.14
Tags: groovy ubiquity-20.10.12
Uname: Linux 5.8.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
Norbert (nrbrtx) wrote :
Norbert (nrbrtx)
description: updated
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1900304

tags: added: iso-testing
Revision history for this message
Norbert (nrbrtx) wrote : Casper.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Norbert (nrbrtx) wrote : Dependencies.txt

apport information

Revision history for this message
Norbert (nrbrtx) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Norbert (nrbrtx) wrote : ProcEnviron.txt

apport information

Revision history for this message
Norbert (nrbrtx) wrote : UbiquityPartman.txt

apport information

Revision history for this message
Norbert (nrbrtx) wrote : UbiquitySyslog.txt

apport information

Revision history for this message
Norbert (nrbrtx) wrote : Re: The "Prepare for shipping to end user" icon is not shown on MATE desktop

Comments 3-7 are from EFI VirtualBox VM.

Revision history for this message
Norbert (nrbrtx) wrote : Re: The "Prepare for shipping to end user" icon is not shown on desktop

Xubuntu is also affected.

summary: - The "Prepare for shipping to end user" icon is not shown on MATE desktop
+ The "Prepare for shipping to end user" icon is not shown on desktop
no longer affects: caja (Ubuntu)
no longer affects: ubuntu-mate-meta (Ubuntu)
summary: - The "Prepare for shipping to end user" icon is not shown on desktop
+ The "Prepare for shipping to end user" icon is not shown on desktop on
+ EFI installs
Revision history for this message
Norbert (nrbrtx) wrote : Re: The "Prepare for shipping to end user" icon is not shown on desktop on EFI installs

Ubuntu is also affected.

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

Thanks for your report. This is because ubiquity in the squashfs is 20.10.12 but oem-config in the pool is 20.10.10. The 2 versions must match to avoid a depedency issue.

Changed in ubiquity (Ubuntu):
importance: Undecided → High
status: New → Triaged
milestone: none → ubuntu-20.10
Revision history for this message
Norbert (nrbrtx) wrote :

Status for yesterday (20201018) was the following:

> OEM installation is completely broken:
>
> * https://pad.lv/1900319 - *The "Prepare for shipping to end user" icon is not shown on desktop on legacy install* (at least Ubuntu, UbuntuKylin and Kubuntu are affected)
> * https://pad.lv/1900304 - *The "Prepare for shipping to end user" icon is not shown on desktop on EFI installs* (at least Ubuntu, Kubuntu, MATE, UbuntuKylin and Xubuntu are affected)
> * https://pad.lv/1900307 - *oem-config package is not installed for legacy systems* (at least MATE and Budgie are affected)
> * https://pad.lv/1900332 - *oem-config package is not installed for EFI systems* (at least Budgie is affected)

summary: The "Prepare for shipping to end user" icon is not shown on desktop on
- EFI installs
+ legacy and EFI installs; oem-config package is not installed on legacy
+ and EFI installs
Revision history for this message
Norbert (nrbrtx) wrote :

Status for today:

MATE 20201019 and Kubuntu 20201019 for both legacy and EFI installs still fail with the following symptoms:

   `ubiquity` and `oem-config` are `20.10.12`; the "Prepare for shipping to end user" icon is not shown on desktop

So the problem is not fixed by version change or it is not finished...

Revision history for this message
Iain Lane (laney) wrote :

Please try with this Ubuntu ISO:

http://cdimage.ubuntu.com/ubuntu/daily-live/20201019.1/

we think it should be better.

Revision history for this message
Iain Lane (laney) wrote :

(if so, other builds from now onwards should be good)

Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

I just verified that OEM installation works with Ubuntu Desktop 20201019.1.

Changed in ubiquity (Ubuntu):
status: Triaged → Fix Released
Revision history for this message
Norbert (nrbrtx) wrote :

Ubuntu 20201019.1 acts normally in both legacy and EFI modes.
Thanks!

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