block probing crashed with TimeoutError

Bug #2007239 reported by Heshan Gunawardana
32
This bug affects 4 people
Affects Status Importance Assigned to Milestone
subiquity
Fix Released
Undecided
Dan Bungert

Bug Description

Ubuntu Lunar Lobster (dev)
I boot the instance/device using .iso. Once appeared the new installer window to choose language but it doesn't display the language list for pick a one to continue. i tried two times (boot two times) and wait more than 30 min but doesn't appear.

Then, i close the installer window and re-open again and happened this problem so i decided to file a bug report.

Note: i can use lunar lobster in live-mode; open settings, firefox, connect internet or else without problem

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: subiquity (unknown)
ProcVersionSignature: Ubuntu 5.19.0-21.21-generic 5.19.7
Uname: Linux 5.19.0-21-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.24.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: unknown
CasperVersion: 1.480
Date: Tue Feb 14 13:39:52 2023
ExecutablePath: /snap/ubuntu-desktop-installer/762/bin/subiquity/subiquity/cmd/server.py
InterpreterPath: /snap/ubuntu-desktop-installer/762/usr/bin/python3.8
LiveMediaBuild: Ubuntu 23.04 "Lunar Lobster" - Alpha amd64 (20230213)
Lsusb:
 Bus 001 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub
 Bus 001 Device 002: ID 0e0f:0003 VMware, Inc. Virtual Mouse
 Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Lsusb-t:
 /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=uhci_hcd/2p, 12M
     |__ Port 1: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 12M
     |__ Port 2: Dev 3, If 0, Class=Hub, Driver=hub/7p, 12M
MachineType: VMware, Inc. VMware Virtual Platform
ProcAttrCurrent: snap.hostname-desktop-installer.subiquity-server (complain)
ProcCmdline: /snap/hostname-desktop-installer/762/usr/bin/python3.8 -m subiquity.cmd.server --use-os-prober --storage-version=2 --postinst-hooks-dir=/snap/hostname-desktop-installer/762/etc/subiquity/postinst.d --autoinstall=
ProcEnviron:
 LANG=C.UTF-8
 PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz layerfs-path=minimal.standard.live.squashfs --- quiet splash
Python3Details: /usr/bin/python3.11, Python 3.11.1, python3-minimal, 3.11.1-3
PythonDetails: N/A
SnapChannel:

SnapRevision: 762
SnapUpdated: False
SnapVersion: 0+git.6be84149
SourcePackage: subiquity
Title: block probing crashed with TimeoutError
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/12/2020
dmi.bios.release: 4.6
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.ec.firmware.release: 0.0
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd11/12/2020:br4.6:efr0.0:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:sku:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.

Revision history for this message
Heshan Gunawardana (uheshan) wrote :
description: updated
information type: Private → Public
description: updated
Dan Bungert (dbungert)
Changed in subiquity:
assignee: nobody → Dan Bungert (dbungert)
status: New → In Progress
Revision history for this message
Dan Bungert (dbungert) wrote :

To start this one we're making the timeout longer, and going to collect more logs about what's taking time in this process. Fixing this properly needs more data about what's really taking time.

Revision history for this message
Dan Bungert (dbungert) wrote :

A first step toward fixing this can be found in subiquity / ubuntu-desktop-installer as of March-10-2023 builds. I have lengthened the timeout. Fixing this more correctly will involve more data analysis, so if this problem is seen in the future please file new bugs (with fresh logs). Thanks!

Changed in subiquity:
status: In Progress → Fix Released
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