System power cutoff unexpectedly when running unigine-heaven benchmark

Bug #1889539 reported by Kai-Chuan Hsieh
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
OEM Priority Project
Fix Released
Critical
Kai-Chuan Hsieh
nvidia-graphics-drivers-440 (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

On Dell Inspiron 5300 machine with nvidia graphic card embedded.
The system will shutdown when running unigine-heaven benchmark. It takes less than 10min to reproduce the issue.

Reproduce rate: 100/100

Reproduce step:

1. select nvidia card to render(performance mode)
2. download phoronix-test-suite from https://github.com/phoronix-test-suite/phoronix-test-suite
3. ./phoronix-test-suite run pts/unigine-heaven
4. interactive console pop-up:
   a. select 1920 x 1080 resolution
   b. select Fullscreen
   c. it is okay to disallow or allow store test result
   d. start running unigine-heaven benchmark
5. The benchmark runs for less than 10min
6. The system power cutoff without any further information
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-bionic-amd64-20190418-59+beaver-osp1-samwell+X42
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2019-12-13 (230 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 20190418-12:10
NonfreeKernelModules: nvidia_modeset nvidia
Package: nvidia-driver-440 440.36-0ubuntu0~0.18.04.1somerville1
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.0.0-1032.36-oem-osp1 5.0.21
Tags: bionic
Uname: Linux 5.0.0-1032-oem-osp1 x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
Kai-Chuan Hsieh (kchsieh) wrote : Dependencies.txt

apport information

tags: added: apport-collected bionic
description: updated
Revision history for this message
Kai-Chuan Hsieh (kchsieh) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Kai-Chuan Hsieh (kchsieh) wrote :

Test with 440.100 nvidia driver, the issue can also be reproduced.

tags: added: oem-priority
Alex Tu (alextu)
Changed in oem-priority:
importance: Undecided → Critical
assignee: nobody → Kai-Chuan Hsieh (kchsieh)
tags: added: originate-from-1875552 somerville
Revision history for this message
Yuan-Chen Cheng (ycheng-twn) wrote :

as new driver fix it and no further request, close it.

Changed in oem-priority:
status: New → Fix Released
Changed in nvidia-graphics-drivers-440 (Ubuntu):
status: New → Fix Released
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.