power indicator shows Logitech wireless keyboard and mouse batteries with 0%

Also this is on a Lenovo X220 in a docking station with a Logitech K520 Keyboard & Mouse (they use a shared USB dongle).

seems like an upower issue, Martin do you know if anything changed in that stack recently?

the log has for example

" keyboard
    present: yes
    rechargeable: yes
    state: discharging
    percentage: 0%"

the indicator is only reflecting that

upower didn't change recently, but the Linux kernel did. Can you please copy&paste the output of "upower --dump" from a Terminal window? Any chance you could also do this with a previous Ubuntu version or just a previous kernel when this was still working correctly, so that we can compare the outputs?

From you saying "I updated my raring installation" it sounds like it might still have worked with 3.7; if you still have that installed, you can pick that from grub, boot with that, and get the upower dump? Thanks!

Running of:

upower --dump > $(uname -r).dump

Running of:

upower --dump > $(uname -r).dump

Running of:

upower --dump > $(uname -r).dump

Martin,

The machine was running 12.10 until 18 Feb when I ran a do-release-upgrade -d to bring it up to raring. From that point there were no updates until yesterday 21 Feb. I upgraded while traveling and upon returning home I docked the machine and did not get the keyboard & mouse in the power meter. I then upgraded using apt-get dist-upgrade. I then rebooted and saw the screenshots that are attached.

In running the upower --dump you requested, the 3.5 kernel exhibited the problem. I'm not sure if its the kernel or not given it happening with that old of a kernel with the new userspace.

apport information

Indeed, if it was working under 12.10 but not under raring with the 12.10 kernel, then it's most likely not a kernel change but instead an upower regression. To confirm this, can you please install the older upower for your architecture:

  https://launchpad.net/ubuntu/+source/upower/0.9.17-1build1/+build/3706299/+files/upower_0.9.17-1build1_i386.deb
  https://launchpad.net/ubuntu/+source/upower/0.9.17-1build1/+build/3706296/+files/upower_0.9.17-1build1_amd64.deb

It's fine to leave the other binary packages (libupower etc.) at the raring version. It should work immediately without restarting the session. Can you please attach an "upower --dump" with that, so that we can see if that fixes the kbd/mouse power levels?

Actually, let's try it the modern way: Can you please do

  wget -O/tmp/umockdump https://raw.github.com/martinpitt/umockdev/master/src/umockdump

and run

  python3 /tmp/umockdump > /tmp/dump

? This will do a complete sysfs dump (without private bits like serial IDs) into /tmp/dump, which I can then use to build a sandbox with your devices. This will allow me to run upowerd in that sandbox to reproduce the bug, write a test case, and fix it.

Thanks!

I think we're probably aware of this, but just to be clear there _has_ been a significant change in upower to this end: version 0.9.19 added support for Logitech Unifying devices. I tested this with a Logitech Performance Mouse MX and noticed the same thing as the reporter: upower detects the mouse, but always says that it has 0% power. I haven't had the opportunity to confirm that in other distros, yet.

I had to run:

python3 /tmp/umockdump --all > /tmp/dump

and the output is attached.

Indeed, http://cgit.freedesktop.org/upower/commit/?id=95184593504bca5240ecd296db98954decd2c5a5 covers exactly the device which Pete is reporting. Unfortunately the sysfs dump isn't enough to reproduce the error as these devices do not report their charge level through sysfs.

I assumed that earlier upower versions reported the correct charge levels, but now I realize that the description did not actually say this. So did that actually work before? if so, that would seem a bit magic to me as I can't see any code in upower which does that in a way other than looking in sysfs.

@pitti: from the IRC problem description my understanding was that in quantal those devices were not listed at all.
@pete: is that correct?

@seb. That is correct they did not exist in quantal, only in raring.

Thanks for confirming. There is some existing code now which is supposed to read the battery status from the device, but it's receiving "0%" all the time for you. So I'll look at what the indicator is expecting, and we'll drop the property if it's 0%, and/or fix the indicator to get along with that.

I installed upower_0.9.17-1build1_amd64.deb per @pitti's instruction and run sudo upower --dump and attached the output. There was no visible change in the icon, still showed a "not present" in () on the indicator drop down along with a red empty mouse icon and red empty battery icon for the keyboard. I even logged out and back into a new session and still see the same behavior.

After a recent update, the mouse no longer shows up in the power indicator / power statistics, but now the mouse stops working every few seconds for a second or so which is very annoying. Anyone else experiencing this issue? I've checked the batteries, etc., that's not it - further more, this doesn't occur when my laptop isn't running on battery.

I noted that they have roll-out this feature, but my mouse works well anyway...

upower 0.9.21 just landed in saucy, with a lot of HID device fixes. It's worth trying with that version again.

I'm running saucy and experiencing this bug with my M510 wireless mouse. With all the latest updates, including upower 0.9.21, the battery status for the mouse shows 1%, not the actual battery level.

Ah, so 1% is at least different than 0%, so this could now be a scaling factor. Would you mind doing

   sudo killall upowerd; sudo /usr/lib/upower/upowerd -v 2>&1 | tee /tmp/upowerd.log

then let that sit that there for a while (make sure your M510 is attached). In a second terminal (or tab), run

   upower --dump > /tmp/upower.txt

then press Control-C in the first. Please attach /tmp/upowerd.log and /tmp/upower.txt here.

Thanks!

This bug was fixed for me in Saucy (using a Logitech M525 mouse) after the recent upower update.

I am using a Logitech K800 wireless keyboard and a M310 wireless mouse, and I found this bug waiting for me after the upgrade to saucy. I did not have any battery indicator from my desktop pc with raring and with precise.
I attach, as pitti asked, my upower.txt ($ upower --dump > /tmp/upower.txt ) and upowerd.log ($ sudo killall upowerd; sudo /usr/lib/upower/upowerd -v 2>&1 | tee /tmp/upowerd.log) created using my saucy x64 system.
I obviously am at your disposal for any other log you'd need :)

Sorry for the double posting: tried another
$ upower --dump > /tmp/upower.txt
as the first one did not list any keyboard.
Looks like the other keyboard listed is my old one, K520, turned off and hidden months ago in its box, but still living in the loving memory of its usb receiver :)

Retried also the
$ sudo killall upowerd; sudo /usr/lib/upower/upowerd -v 2>&1 | tee /tmp/upowerd.log
as it did not list any keyboard.

Thanks, setting back to confirmed then. There was recently some discussion/patches floating on the upstream mailing list.

I reviewed Peter Wu's branch for this and landed it upstream.

This bug was fixed in the package upower - 0.9.21-3ubuntu1

---------------
upower (0.9.21-3ubuntu1) saucy; urgency=low

  * Update 00git_updates.patch to today's upstream git:
    - Rework of hidpp detection to determine correct charge values for
      Logitech wireless keyboards/mouse (LP: #1103064)
    - Detect bluetooth mouse/keyboard batteries as such, instead of as system
      batteries. (LP: #115348)
 -- Martin Pitt <email address hidden> Fri, 06 Sep 2013 15:19:05 +0200

Hi all, I have the same problem with ubuntu 14.04 but I am not an IT professional... can you please help me with simple words?

Hello, I have this problem with hp 4000b mouse. Indicator always shows 0% and mouse is disconnecting when i don't use mouse for a couple of minutes.
Ubuntu 14.04.

still have the same problem with logitech mouse:
UPower client version 0.9.23

upower --dump
Device: /org/freedesktop/UPower/devices/mouse_0003o046DoC52Fx0007
  native-path: /sys/devices/pci0000:00/0000:00:14.0/usb3/3-3/3-3.3/3-3.3:1.1/0003:046D:C52F.0007
  vendor: Logitech, Inc.
  model: M280/320/275
  serial: 0C080947
  power supply: no
  updated: Di 21 Okt 2014 13:43:27 CEST (52 seconds ago)
  has history: yes
  has statistics: no
  mouse
    present: yes
    rechargeable: yes
    state: unknown
    percentage: 0%

 uname -r
3.13.0-38-generic

I have a similar problem:
1. before recent update mouse power indicator always show a low power (red), but mouse works
2. after a recent update mouse power indicator looks OK, but mouse move is not working.

# upower --dump
[some text skipped]
Device: /org/freedesktop/UPower/devices/mouse_hid_00o60od1o02o31o61_battery
  native-path: hid-00:60:d1:02:31:61-battery
  model: Bluetooth Mouse
  power supply: no
  updated: Пн. 15 дек. 2014 12:31:35 (0 seconds ago)
  has history: yes
  has statistics: yes
  mouse
    present: yes
    rechargeable: yes
    state: discharging
    percentage: 100%

Daemon:
  daemon-version: 0.9.23
  can-suspend: yes
  can-hibernate: yes
  on-battery: no
  on-low-battery: no
  lid-is-closed: no
  lid-is-present: yes
  is-docked: yes

uname -a
 3.13.0-43-generic #72-Ubuntu SMP Mon Dec 8 19:35:06 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

# lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.04.1 LTS
Release: 14.04
Codename: trusty

Sometimes after mouse switching off and on it is working for a couple of seconds and then stops

#grep -r . /sys/class/power_supply/*hid*
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/type:Battery
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/control:auto
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/async:disabled
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/wakeup_abort_count:0
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/wakeup_active:0
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/wakeup_total_time_ms:35
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/wakeup_active_count:1
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/runtime_enabled:disabled
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/runtime_active_kids:0
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/runtime_active_time:0
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/wakeup_max_time_ms:35
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/wakeup_count:1
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/wakeup_last_time_ms:11561014
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/wakeup:enabled
grep: /sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/autosuspend_delay_ms: Input/output error
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/runtime_status:unsupported
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/runtime_usage:0
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/wakeup_expire_count:0
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/power/runtime_suspended_time:0
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/scope:Device
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/capacity:97
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/online:1
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/status:Discharging
/sys/class/power_supply/hid-00:60:d1:02:31:61-battery/uevent:POWER_SUPPLY_NAME=hid-00:60:d1:02:31:61-battery
/sys/class/...

It would be nice if power indicator was not showing mouses that are not present and stopped notifying about their power being 0%.
I've got Logitech M325 wireless mouse (unifying interface) and whenever I plug it in I get warning about mouse power being 0% but when I take a look at power statistics (the same information as from upower) then it lists two mouses one having some meaningful battery level and the other with 0% but also with indication "present: no".

This is a minor annoyance and should be very easy to fix (I'm using updated 14.04)

Best regards

Same here on Linux Mint 17.1 Cinnamon x64 with an Rapoo 6610 Bluetooth Mouse.

Here is what upower -d had to say:

Device: /org/freedesktop/UPower/devices/line_power_ACAD
  native-path: ACAD
  power supply: yes
  updated: Fr 20 Mär 2015 15:48:35 CET (2684 seconds ago)
  has history: no
  has statistics: no
  line-power
    online: yes

Device: /org/freedesktop/UPower/devices/battery_BAT1
  native-path: BAT1
  vendor: UNKNOWN
  model: AP12A3i
  serial: 12985
  power supply: yes
  updated: Fr 20 Mär 2015 15:48:40 CET (2679 seconds ago)
  has history: yes
  has statistics: yes
  battery
    present: yes
    rechargeable: yes
    state: fully-charged
    energy: 51,4485 Wh
    energy-empty: 0 Wh
    energy-full: 51,4485 Wh
    energy-full-design: 55,5 Wh
    energy-rate: 0 W
    voltage: 12,444 V
    percentage: 100%
    capacity: 92,7%
    technology: lithium-ion

Device: /org/freedesktop/UPower/devices/mouse_hid_6co5do63o00o21o74_battery
  native-path: hid-6c:5d:63:00:21:74-battery
  model: Rapoo 6610
  power supply: no
  updated: Fr 20 Mär 2015 16:33:18 CET (1 seconds ago)
  has history: yes
  has statistics: yes
  mouse
    present: yes
    rechargeable: yes
    state: discharging
    percentage: 0%

Daemon:
  daemon-version: 0.9.23
  can-suspend: yes
  can-hibernate: yes
  on-battery: no
  on-low-battery: no
  lid-is-closed: no
  lid-is-present: yes
  is-docked: no

The indicator is always at 0% and not changing.

Best regards and keep up the good work!

Same problem here,

Linux Mint cinnamon 17.1

Battery shows always 0%

Device: /org/freedesktop/UPower/devices/keyboard_hid_00o1fo20o91of1o76_battery
  native-path: hid-00:1f:20:91:f1:76-battery
  model: Logitech K810
  power supply: no
  updated: Sat 28 Mar 2015 12:29:14 PM CET (9 seconds ago)
  has history: yes
  has statistics: yes
  keyboard
    present: yes
    rechargeable: yes
    state: discharging
    percentage: 0%

Device: /org/freedesktop/UPower/devices/mouse_hid_00o1fo20oe8o86o37_battery
  native-path: hid-00:1f:20:e8:86:37-battery
  model: Ultrathin Touch Mouse
  power supply: no
  updated: Sat 28 Mar 2015 12:29:17 PM CET (6 seconds ago)
  has history: yes
  has statistics: yes
  mouse
    present: yes
    rechargeable: yes
    state: discharging
    percentage: 0%

Daemon:
  daemon-version: 0.9.23
  can-suspend: yes
  can-hibernate: yes
  on-battery: no
  on-low-battery: no
  lid-is-closed: no
  lid-is-present: no
  is-docked: no

it seems it looses connection somehow when the message pops up the keyboard is listed as unknown if i turn keyboard / off / on again it works , but these messages still pop up if the keyboard is even switched OFF

Done when error is up

 upower -d
Device: /org/freedesktop/UPower/devices/keyboard_0003o046DoC52Bx14F8
  native-path: /sys/devices/pci0000:00/0000:00:12.0/usb9/9-1/9-1:1.2/0003:046D:C52B.14F7/0003:046D:C52B.14F8
  vendor: Logitech, Inc.
  model: K400
  serial: 9E5B1F54
  power supply: no
  updated: Fri 15 May 2015 06:56:54 AEST (60 seconds ago)
  has history: yes
  has statistics: no
  keyboard
    present: no
    rechargeable: yes
    state: unknown
    percentage: 0%
  History (charge):
    1431637014 0.000 unknown
  History (rate):
    1431637014 0.000 unknown

Daemon:
  daemon-version: 0.9.23
  can-suspend: yes
  can-hibernate: no
  on-battery: no
  on-low-battery: no
  lid-is-closed: no
  lid-is-present: no
  is-docked: yes

Done after keyboard Switched off and back on as you can see 70% power still

 upower -d
Device: /org/freedesktop/UPower/devices/keyboard_0003o046DoC52Bx1500
  native-path: /sys/devices/pci0000:00/0000:00:12.0/usb9/9-1/9-1:1.2/0003:046D:C52B.14FF/0003:046D:C52B.1500
  vendor: Logitech, Inc.
  model: K400
  serial: 9E5B1F54
  power supply: no
  updated: Fri 15 May 2015 07:00:33 AEST (7 seconds ago)
  has history: yes
  has statistics: no
  keyboard
    present: yes
    rechargeable: yes
    state: discharging
    percentage: 70%
  History (charge):
    1431637233 70.000 discharging
    1431637171 0.000 unknown
    1431637166 0.000 unknown
  History (rate):
    1431637171 0.000 unknown
    1431637166 0.000 unknown

Daemon:
  daemon-version: 0.9.23
  can-suspend: yes
  can-hibernate: no
  on-battery: no
  on-low-battery: no
  lid-is-closed: no
  lid-is-present: no
  is-docked: yes

Just adding additional information to the thread...

Completely repeatable on my system:
Linux canis 3.19.0-32-generic #37~14.04.1-Ubuntu SMP Thu Oct 22 09:41:40 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

upowerd finds USB-connected UPS, but not Logitech Unifying Receiver (M510 mouse); lsusb reports both:

$ upower -d
Device: /org/freedesktop/UPower/devices/ups_hiddev1
  native-path: /sys/devices/pci0000:00/0000:00:1c.4/0000:05:00.0/usb3/3-1/3-1:1.0/usbmisc/hiddev1
  power supply: yes
  updated: Wed 03 Feb 2016 09:10:36 AM EST (15 seconds ago)
  has history: yes
  has statistics: yes
  ups
    present: yes
    state: fully-charged
    time to empty: 21.7 minutes
    percentage: 100%

Daemon:
  daemon-version: 0.9.23
  can-suspend: yes
  can-hibernate: no
  on-battery: no
  on-low-battery: no
  lid-is-closed: no
  lid-is-present: no
  is-docked: no

$ lsusb
Bus 006 Device 002: ID 8087:8001 Intel Corp.
Bus 006 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 004: ID 04a9:190a Canon, Inc. CanoScan LiDE 210
Bus 003 Device 003: ID 1a40:0101 Terminus Technology Inc. 4-Port HUB
Bus 003 Device 002: ID 1a40:0101 Terminus Technology Inc. 4-Port HUB
Bus 003 Device 005: ID 051d:0002 American Power Conversion Uninterruptible Power Supply
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 002: ID 8087:8009 Intel Corp.
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 046d:c31c Logitech, Inc. Keyboard K120 for Business
Bus 001 Device 004: ID 058f:6362 Alcor Micro Corp. Flash Card Reader/Writer
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Just to add to it, seeing this as well, Logitech M510 mouse. Mouse functions, but, the popup that mouse battery is at 0% is a bit annoying. UPS reports fine.

upower --dump
Device: /org/freedesktop/UPower/devices/ups_hiddev1
  native-path: /sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.4/2-1.4.3/2-1.4.3:1.0/usbmisc/hiddev1
  power supply: yes
  updated: Wed 17 Feb 2016 08:21:04 AM CST (24 seconds ago)
  has history: yes
  has statistics: yes
  ups
    present: yes
    state: fully-charged
    time to empty: 5.8 minutes
    percentage: 100%

Device: /org/freedesktop/UPower/devices/mouse_0003o046DoC52Bx0008
  native-path: /sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5.4/2-1.5.4.2/2-1.5.4.2:1.2/0003:046D:C52B.0007/0003:046D:C52B.0008
  vendor: Logitech, Inc.
  model: M510
  serial: 97048D58
  power supply: no
  updated: Wed 17 Feb 2016 08:21:04 AM CST (24 seconds ago)
  has history: yes
  has statistics: no
  mouse
    present: yes
    rechargeable: yes
    state: unknown
    percentage: 0%

Daemon:
  daemon-version: 0.9.23
  can-suspend: yes
  can-hibernate: yes
  on-battery: no
  on-low-battery: no
  lid-is-closed: no
  lid-is-present: no
  is-docked: no
ub:~> uname -a
Linux ub 3.13.0-37-generic #64-Ubuntu SMP Mon Sep 22 21:28:38 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux